Privacy Policy

The data controller responsible for the processing of your personal data is:

We collect various types of personal data to provide you with our services and improve your experience. This may include:

• Identity Information: Name, surname, nationality, date and place of birth, Turkish ID number, passport number, visa information. (Mandatory for registration under Law No. 1774 on Identity Notification).
• Contact Information: Address, phone number, email address.
• Financial Information: Credit card details (processed securely via payment gateways), billing address, payment history.
• Reservation Details: Arrival and departure dates, room preferences, special requests, number of guests, booking source.
• Stay Information: Services utilized during your stay, dietary preferences, health information relevant to your stay (only with your explicit consent).
• Technical Data: IP address, browser type, operating system, device information when you visit our website or use our Wi-Fi.
• Visual and Audio Data: CCTV footage for security purposes in public areas.
• Marketing Preferences: Your preferences for receiving promotional communications.

We process your personal data for the following purposes, based on legal grounds as required by KVKK:

• Directly from You: When you make a reservation, check-in, or interact with our staff
• Through Our Website: When you browse our website or make online bookings
• From Third Parties: Through online travel agencies, tour operators, or booking platforms
• CCTV and Security Systems: When you are within the Hotel premises

We may share your personal data with the following categories of recipients, in accordance with KVKK:

• Public Institutions: As required by law (Law No. 1774, tax authorities, law enforcement)
• Service Providers: Payment processors, IT support, marketing agencies, security services
• Legal Advisors: Lawyers, accountants, and consultants for legal compliance
• Business Transfer: In case of merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

• Identity and contact information: Retained as per Law No. 1774 requirements
• Transaction records: Retained for 10 years as per Turkish commercial and tax laws
• CCTV footage: Generally retained for 18 days to 1 month
• Marketing consent: Retained until you withdraw your consent

As a data subject, you have the following rights regarding your personal data under KVKK:

• Right to Be Informed: To know whether your personal data is being processed
• Right to Access: To request confirmation and information about processing activities
• Right to Rectification: To request correction of inaccurate or incomplete data
• Right to Erasure: To request deletion when processing reasons no longer exist
• Right to Object: To object to processing on legitimate grounds
• Right to Compensation: To demand compensation for damages due to unlawful processing

To exercise your rights under KVKK, you can submit a written request to us at our hotel address or via email to info@melihotel.com. We will respond within thirty (30) days at the latest.

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of sensitive data where appropriate
• Access controls to limit access to personal data
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy
• Secure storage and disposal of data

If you have any questions or concerns about this Privacy Policy, please contact us: